CUSTOMER SERVICE POLICY

This Customer Service Policy outlines the standardized service rules, logistics arrangements, payment specifications, return and refund terms applicable to all orders placed on our official website. It aims to deliver transparent, reliable, and consistent shopping experiences for all global customers. All service standards specified below apply to all users without regional discrimination, ensuring equal and high-quality service for every consumer worldwide.

1. Order & Shipping Policy

We maintain a highly efficient order processing system to ensure timely delivery of all purchased items. All confirmed orders will be processed and shipped within 1 to 3 working days after successful payment verification. To unify the global shopping experience, the standard delivery time for all regions around the world is consistently 6 to 12 working days. There is no separate delivery time standard for domestic or international regions, and no expedited delivery option is provided.
We offer free global shipping for all products available on our website. No additional shipping fees, handling fees, or hidden charges will be incurred for any order. All logistics arrangements are uniformly arranged by our official team to guarantee stable delivery progress and package safety during transportation.

2. Payment Policy

To standardize global transaction management and bring convenient payment experiences for overseas users, all transactions on our official website are settled uniformly in USD (United States Dollar). Customers can complete payment through the official supported payment channels on the website, with clear and transparent billing information for every order. No arbitrary price adjustment or additional service fee will be charged in the payment process.

3. Return & Refund Policy

We adhere to a customer-oriented after-sales service system and provide a generous and secure return guarantee for all products. All items purchased on our official website are eligible for a 60-day return service. Customers who need to return products shall submit a formal return application through the official website process within the valid return period and follow the specified return procedures to complete relevant operations.
After we receive and verify the returned products to meet the return standards, we will complete the refund processing within 5 to 10 working days. The refund will be returned via the original payment channel. The specific arrival time of the refund shall be subject to the processing rules of your payment platform. We will strictly implement the refund process to fully protect the legitimate consumption rights and interests of every customer.

4. Service Commitment & Quality Assurance

We always take product quality and customer shopping experience as the core service criteria. All hair styling and hair care products sold on our website have passed strict internal quality inspection before shipment, ensuring product safety, efficacy and compliance with industry quality standards. Our product range covers celebrity trending styling sprays, professional hair care series, temporary color touch-up and gray hair coverage products, subdivided functional styling single items, and targeted hair care sets for different hair types, meeting the refined hair beauty needs of diverse users.
Our professional customer service team is committed to solving all pre-sales consultation, order inquiry, after-sales problem processing and other service demands for customers. We keep optimizing service processes and upgrading service quality to provide standardized, efficient and intimate service support for global users.

5. Contact Support

If you have any questions about order processing, logistics status, payment issues, return and refund procedures, product usage and other related service matters, please contact our official customer service team through the Contact Us page on our website. All official contact methods and email addresses are published on the Contact Us page, and we will provide you with professional and timely reply and after-sales support.

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