SHIPPING POLICY

This Shipping Policy governs all order processing, shipment arrangements, delivery timeframes, and logistics service terms for all purchases made on our official website. This policy applies uniformly to all global customers without regional differentiation. By placing an order on our platform, you acknowledge and agree to all shipping terms outlined below. We strive to provide stable, transparent, and cost-free global logistics services for our full range of hair beauty products, including celebrity trending styling sprays, professional hair care collections, temporary color touch-up and gray hair coverage products, functional styling single items, and hair type customized sets.

1. Order Processing & Shipment Timeline

All orders will be verified, processed, and arranged for shipment within1 to 3 working days after successful payment confirmation. Our team conducts systematic product quality checks and package sorting before dispatch to ensure all items are intact and well-packaged prior to delivery. Orders placed on non-working days or official holidays will be processed sequentially on the next working day.

2. Global Delivery Timeframe

We implement a unified global delivery standard for all regions worldwide. The standard delivery time for all orders is consistently 6 to 12 working days. There is no separate delivery schedule for domestic or international destinations, and no expedited shipping option is available for any order. The unified delivery cycle ensures predictable and standardized logistics experiences for every global user.
Please note that the standard delivery timeframe refers to regular logistics transit time. Minor fluctuations in delivery progress may occur due to objective factors including routine customs clearance procedures, local logistics operational adjustments, and regional transportation conditions. Such normal fluctuations are within the valid delivery cycle and will not be regarded as delayed delivery.

3. Shipping Fee Standard

We provide 100% free global shipping for all products displayed and sold on our official website. No shipping fees, handling fees, packaging fees, or any hidden logistics charges will be applied to any order, regardless of the order amount, product type, or delivery destination. All logistics costs are fully covered by our brand to deliver a cost-effective shopping experience for all customers.

4. Logistics & Delivery Terms

All shipments are uniformly arranged and dispatched by our official designated logistics partners. We will arrange professional packaging for hair care and styling products to prevent extrusion, leakage, or damage during long-distance transportation. Once the package leaves our warehouse and enters the global logistics network, the transportation progress will be fully tracked by the official logistics system.
Customers are required to provide accurate and complete shipping addresses and valid contact information during order placement to ensure smooth delivery. Failed delivery caused by incorrect address information, missing contact details, or personal failure to receive the package is not within the scope of our logistics responsibility.

5. Delivery Exceptions & Special Instructions

We do not support expedited shipping services for any orders, and all orders will be delivered in accordance with the unified 6–12 working days global delivery cycle. We are not responsible for delivery delays caused by force majeure events, including but not limited to natural disasters, extreme weather, regional traffic suspension, customs policy adjustments, and other uncontrollable external factors.
In case of package loss, severe damage, or abnormal logistics stagnation within the standard delivery cycle, customers can submit an inquiry via our official contact channels. Our team will verify the situation and provide corresponding follow-up solutions in accordance with official service rules.

6. Related After-Sales Rules

All shipping services comply with our unified customer service and refund policy. Since all orders enjoy free global shipping, no shipping fees will be refunded or deducted during return and refund processing. All after-sales procedures related to orders and logistics will be implemented in accordance with our official Refund Policy and Customer Service Policy.

7. Contact Support

If you have any inquiries regarding order processing status, shipment progress, delivery time, logistics exceptions, and other shipping-related issues, please reach out to our professional customer service team through the Contact Us page on our official website. All official contact channels and email addresses are available on the Contact Us page for your consultation and support requests.

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