REFUND POLICY

This Refund Policy clearly defines the official rules, eligible conditions, processing procedures, and timeframes for all return and refund requests submitted on our official website. This policy applies to all purchases of hair styling sprays, hair care products, temporary color touch-up, gray hair coverage items, and customized hair type-specific product sets. By placing an order on our website, you fully acknowledge and agree to abide by the terms stated in this Refund Policy. We are committed to providing fair, transparent, and efficient refund services to protect the legitimate rights and interests of every global customer.

1. General Refund Eligibility

We offer a customer-friendly extended return and refund service for all products sold on our official website. All unopened, unused, and undamaged products with original packaging intact are eligible for return and refund applications within 60 calendar days from the date of order delivery. This universal return window applies to all global customers without regional restrictions, ensuring consistent after-sales protection for every user.
To qualify for a full or partial refund, returned items must remain in resalable condition, with no signs of excessive use, damage, contamination, or missing original accessories and packaging. We reserve the right to verify the condition of all returned products before approving any refund request.

2. Order & Shipping Related Refund Rules

All products on our website enjoy free global shipping with no additional delivery fees for all orders. Since shipping services are completely complimentary, no shipping charges will be deducted or refunded for any return or refund order.
All orders are processed and shipped within 1 to 3 working days after payment confirmation, with a uniform global delivery period of 6 to 12 working days. Delays caused by regional logistics fluctuations, customs clearance procedures, or uncontrollable external factors do not qualify for compulsory refund applications, provided the order is delivered within the standard delivery cycle.

3. Refund Processing Timeline

Once we receive, inspect, and confirm that your returned products meet our return eligibility standards, we will initiate the official refund procedure immediately. All valid refund requests will be fully processed within 5 to 10 working days from the date of successful product verification.
All refunds will be returned exclusively through the original payment channel used for order settlement. Our website uniformly uses USD (United States Dollar) for all transaction settlements, and all refund amounts will be calculated and returned in USD. The final arrival time of the refund funds depends on the processing cycle of your payment platform or financial institution, which is beyond our control.

4. Partial Refund & Special Circumstances

Partial refunds may be applicable in special scenarios, including but not limited to individual defective items in a set product order, incomplete returned product packages, or products with minor non-influencing damage confirmed by official inspection. The partial refund amount will be determined based on the actual product condition and official assessment standards.
For orders with customized hair care kits and bundled combination products, refunds will be processed according to the actual unit price of the returned individual products, and no bundled preferential discounts will be additionally compensated.

5. Ineligible Refund Situations

The following situations are not eligible for return and refund services: products exceeding the 60-day valid return period; products that have been opened, used, damaged, or contaminated and cannot be resold; products damaged due to improper personal use, storage, or operation; man-made damage after successful delivery of the package; and incomplete returned products with missing accessories, packaging, or gift items.

6. Service Commitment

We strictly standardize all refund processing procedures to ensure fairness and transparency for every customer. Our professional after-sales team will conduct strict and objective inspection and verification for each return and refund application, and provide timely progress updates throughout the processing cycle. We adhere to the customer-first service principle and try our best to resolve all reasonable after-sales demands efficiently.

7. Contact Support

If you have any questions about refund eligibility, return procedures, refund progress inquiry, and other related issues, please contact our official customer service team through the Contact Us page on our website. All official contact methods and email addresses are published on the Contact Us page, and we will provide you with professional and targeted after-sales guidance and support.

Â